Return & Refund Policy
Last Updated: March 2026
At Miller & Co., customer satisfaction is important to us. We want you to feel confident when shopping with us, which is why we offer a simple and fair return policy.
Returns
If you're not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.
To qualify for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase or order confirmation must be included with the return.
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To begin a return, please contact our support team at:
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Once your request has been reviewed, we will provide instructions for returning the item.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
For your protection, we recommend using a tracked shipping service when sending items back to us. Miller & Co. cannot guarantee receipt of returned packages that are not trackable.
Refunds
After your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow up to 7 business days for the refund to be processed after approval. Depending on your financial institution, it may take additional time for the funds to appear in your account.
Items Not Eligible for Refund
The following items cannot be refunded:
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Products that have been used or altered
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Items not returned in their original condition
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Gift cards
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Clearance or final sale items, where applicable
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible at:
To help us resolve the issue quickly, please include:
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Your order number
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A brief description of the problem
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Clear photos showing the issue
We will review the situation and work with you to find an appropriate solution.
Exchanges
We currently do not process direct exchanges.
If you would like a different item, size, or variation, we recommend returning the original item (if eligible) and placing a new order once your return has been approved.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
Miller & Co.
Email: info@sarahmillerandco.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM